Speed2 Goes Full-Throttle
Posted: 6/6/2011

SPEED Channel's Digital Active CSA toolHow do you manage viewer comments for a television network and a website with global reach? For the past year the SPEED television network has utilized the ActiveOffice Customer Service Application (CSA). And here comes "SPEED2", an on-demand service with exclusive programming. The new service partners with cable providers and will offer plenty of action for motor sport enthusiasts. To mange the issues that may arise, SPEED2 will deploy the ActiveOffice CSA. The tool, created by Digital Active, allows SPEED staff to manage a dynamic contact form and track viewer issues, comments and complaints. The application gives the staff the ability to change drop-down menus and manage categories, offering viewers the information that might eliminate the need for a contact. When contact forms are submitted email alerts notify the assigned staff and the interaction between the customer service person and the viewer is tracked. A knowledge base of responses is used, and can be edited up-to-the-minute. The tool has proven to be a time-saver and has resulted in greater customer service for SPEED viewers. We are confident SPEED2 will be a roaring success. To learn more about the SPEED2 programming, visit: SPEED2
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